CDK Global fully understands that your IT systems are critical to the success of your business and should an issue ever occur, a fast resolution is essential to minimize disruption and avoid any potential loss of revenue.
At CDK Global, we provide a dedicated support helpdesk, offering both hardware and software support to all our clients. Our Support Analysts are on hand to help customers identify and solve a wide range of issues. Our clients can rest assured that they are being looked after by specialists who have a wide range of knowledge across a variety of topics.
The helpdesk supports core dealer hours, including weekends and is made up of a team of over 100 dedicated Support Analysts. All our Support Analysts receive regular training in their particular areas of expertise to ensure we are able to give our clients the best service possible.
In addition to traditional helpdesk support services, our clients can also benefit from a vast range of self-service help files and can also log a call or access online help directly from within the DMS software, minimising interruption to their everyday workflow.