CDK Global employs a team of more than 100 Support Analysts offering first, second and third line support to our clients as part of their annual support and maintenance agreements.
In addition to standard helpdesk support, all our clients can access a vast range of self-help support services including an extensive knowledge base and Frequently Asked Questions (FAQs) repository.
If you still need to log an issue, this can be done easily using our ICL functionality, which is available at service.cdkglobal.com, - removing the need for you to pick up the phone to access software support!
For those customers using the latest release of our Autoline Dealer Management System (DMS), software support can be accessed directly from within the DMS application via ICSP, further reducing interruption to your daily workflow.
Our Support Analysts can also assist with software upgrades, bug-fix patching and manufacturer / third-party data file updates.
Visit our support form page for a number of ways to resolve your support issue