A vehicle purchase is only the start of a customers’ relationship with your dealership. Once they have bought, they expect and should always receive great service throughout the entire ownership of their vehicle. Get it right and hopefully they’ll buy their next vehicle from you and the next!
Giving your customer more control over their booking process is just one of the ways you can impress.
You know how straightforward it is to book a train, flight or hotel online? Now transfer that concept over to booking a vehicle service or repair. That’s Service Online.
It benefits both parties. Your customers can conveniently manage their own vehicle service or fixed-price repair bookings at any time via your website, for a date and time that suits them. Plus, it frees your staff up from constantly talking and making phone bookings.
Service Online integrates seamlessly with both the Autoline and Autoline Drive DMS offerings from CDK, ensuring real-time booking slot availability for your customers.
If your customers already have the ability to book a service or repair work online, does it integrate with your live workshop diaries? Or is it only sending an email to your service department, where a member of your team manually checks booking availability and calls the customer to complete the booking? With Service Online, forget all that. The booking is automatically reserved in the workshop diary and an email confirmation sent to the customer.
Service Online is one of those great products that has obvious benefits for both you and your customers. Everyone’s a winner.
To find out more about how Service Online can help your dealership, watch the demo video below: